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Refund and Returns Policy

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Refund & Return Policy

Effective Date: 3-6-26

At Longevity Peptide Labs, we are committed to providing high-quality research-grade peptides and ensuring your satisfaction. Please review our refund and return policy carefully.

1. Satisfaction Guarantee

  • We stand behind our products and ensure quality, purity, and reliability.
  • If you encounter an issue with your order, we are here to assist you promptly.

2. Eligibility for Refunds or Returns

  • Products must be unused, unopened, and in their original packaging.
  • Requests must be made within 3 days of receiving your order.
  • Due to the nature of research-grade peptides, opened or partially used products are not eligible for returns.

3. How to Request a Refund or Return

  • Contact our support team at info.longevitypeptidelabs@gmail.com with your order number and reason for return.
  • Our team will provide instructions for the return shipment (if applicable).
  • Once your returned product is received and inspected, your refund will be processed.

4. Refund Processing

  • Approved refunds will be issued to the original payment method within 5–7 business days.
  • Shipping charges are non-refundable, unless the return is due to an error on our part.

5. Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, contact us immediately at info.longevitypeptidelabs@gmail.com
  • We will either replace the product or issue a full refund, including original shipping costs.

6. Non-Returnable Items

  • Opened, used, or tampered products
  • Custom or special-order peptides
  • Items past the 30-day return window
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